We take your right to privacy seriously and want you to feel comfortable when using our services.
Should we ask you to provide certain information by which you can be identified you can be assured that it will only be used in accordance with this privacy notice.
About this Privacy Notice References to we, us or our means Fornix Therapy Limited, trading as YesMind, who are the Data Controller of data processed as part of the online services we offer. You can contact usby writing to:
References to you or your means the person accessing and using the website (as defined herein) or the person who otherwise provides their personal information to us or about whom we otherwise collect personal information as explained in this privacy notice.
References to the website means the YesMind website and sub-sites found at www.yesmind.co.uk.
Personal information is information about or related to you, and which identifies you.
So that you are fully aware of how and why we are using your personal information, it is important that you read this privacy notice together with any other privacy notice or fair processing notices we, or our Councillors – who are Joint Data Controllers–may provide on specific occasions when we are collecting or processing personal information about you. This privacy notice supplements the other notices and is not intended to override them.
The website and the YesMind services are not intended for the use by children and we do not knowingly process data relating to children. In England a child is defined as anyone who has not yet reached their 18th birthday.
If you become aware that we are processing personal data that is related to a child, please inform us immediately by emailing [email protected], so that we can stop such processing.
We collect the following data about you:
Under the General Data Protection Regulation (GDPR) Article 6, the lawful bases we rely on for processing this information are:
Where we rely on Legitimate Interest, we have performed a “Legitimate Interest Assessment”.
We process your health data to deliver the YesMind services to you and rely on your explicit consent for processing. We keep a record of your explicit consent, which you can withdraw at any time by contacting [email protected]
You directly provide us with most of the data we collect. We collect and process your data when you:
We may also receive your data indirectly from the following sources:
We collect your data so that we can:
We will only retain your personal information for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.
To determine the appropriate retention period for personal information we hold, we consider the amount, nature, and sensitivity of the personal information, the potential risk of harm from unauthorised use or disclosure of your personal information, the purposes for which we process your personal information (and whether we can achieve those purposes through other means), and the applicable legal requirements.
In some circumstances, we may anonymise your personal information (so that it can no longer be associated with you), for research or statistical purposes in which case we may use this information indefinitely without further notice to you.
To deliver services to you, it is sometimes necessary for us to share your personal information outside theEuropean Economic Area (EEA), e.g.:
These transfers are subject to special rules under European and UK data protection law. In those circumstances, we undertake an assessment of the level of protection in light of the circumstances surrounding the transfer. We will make sure that any transfers are limited to the minimum amount of personal information possible and will always take steps to ensure that your personal information is adequately protected.
Where necessary, we have entered standard European Commission approved model data protection clauses with our external service providers and business partners in relation to the services they provide. This may involve processing personal information for which we are the data controller, from locations outside the EEA.
Our IT support is provided from across the world and when support is provided remotely, your personal information may be accessed from and therefore transferred to that country. If we transfer personal information outside the European Economic Area (EEA), we will implement appropriate and suitable safeguards to ensure that such data will be protected as required by applicable data protection law.
We would like to send you information about our products and services that we think you might like, as well as those of our partner companies.
If you have agreed to receive marketing, you can always opt out at a later date.
You have the right at any time to stop us from contacting you for marketing purposes or giving your data to other members of our group of companies.
If you no longer wish to be contacted for marketing purposes, please contact us at [email protected]
As a data subject whose personal information we hold, you have certain rights. If you wish to exercise any of these rights, please contact us by writing [email protected]
In order to process your request, we will contact you and ask you to provide two valid forms of identification for verification purposes.
You are not required to pay any charge for exercising your rights. We have one month to respond to you.
We will inform you if answering requests is likely to require additional time or incurs unreasonable expense (which you may have to meet). We will explain if there are exceptional circumstances that mean we can refuse to provide the information. We reserve the right to refuse requests that are frivolous or vexatious.
Your rights are as follows:
As a data controller, we are obliged to provide clear and transparent information about our data processing activities. This is provided by this privacy notice and any related communications we may send you. When we received your personal data from sources other than yourself, we will contact you within one month.
You have the right to ask us for copies of your personal information we hold. This right always applies. We will verify your identity and, if relevant, the authority of any third-party requester. There are some exemptions, which means you may not always receive all the information we process. You can read more about this right at the ICO.
You have the right to ask us to rectify information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete. This right always applies. You can read more about this right at the ICO.
You have the right to ask us to erase your personal information in certain circumstances. You can read more about this right at the ICO.
You have the right to ask us to restrict the processing of your information in certain circumstances. You can read more about this right at the ICO.
You have the right to object to our processing of your data where
You can read more about this right at the ICO.
This only applies to information you have given us. You have the right to ask that we transfer the information you gave us from one organisation to another or give it to you. The right only applies if we are processing information based on your consent or under, or in talks about entering into a contract and the processing is automated. You can read more about this right at the ICO.
Please email [email protected] if you wish to make a request.
You will not have to pay a fee to access your personal information (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is vexatious, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances.
We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal information (or to exercise any of your other rights). This is a security measure to ensure that your personal information is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.
We have one month to respond to all legitimate requests. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated of our timescales.
Our website includes links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for how they handle your personal information. When you leave our website, we encourage you to read the privacy notice or policy of every website you visit.
A cookie is a small text file that’s stored on your computer or mobile device when you visit a website.
You can set your browser to not accept cookies and you can remove cookies from your browser. However, in a few cases some of our website features may not function as a result. Information about deleting and controlling cookies can be found at www.aboutcookies.org.
All Cookies used by this Website are used in accordance with current UK and EU Cookie Law. We may use some or all of the following types of Cookie:
|Type of Cookie||Purpose|
|Strictly necessary cookies||A Cookie falls into this category if it is essential to the operation of our Website, supporting functions such as logging in, your shopping basket, and payment transactions.|
|Analytical/performance cookies||It is important for Fornix Therapy Ltd to understand how you use our Website, for example, how efficiently you are able to navigate around it, and what features you use. Analytics Cookies enable us to gather this information, helping Fornix Therapy Ltd to improve our Website and your experience of it.|
|Functionality cookies||Functionality Cookies enable Fornix Therapy Ltd to provide additional functions to you on our Website such as personalisation and remembering your saved preferences. Some functionality Cookies may also be strictly necessary Cookies, but not all necessarily fall into that category.|
|Targeting cookies||It is important for Fornix Therapy Ltd to know when and how often you visit our Website, and which parts of it you have used (including which pages you have visited and which links you have visited). As with analytics Cookies, this information helps us to better understand you and, in turn, to make our Website and advertising more relevant to your interests.|
|Persistent Cookies||Any of the above types of Cookie may be a persistent Cookie. Persistent Cookies are those which remain on your computer or device for a predetermined period and are activated each time you visit our Website.|
|Session Cookies||Any of the above types of Cookie may be a session Cookie. Session Cookies are temporary and only remain on your computer or device from the point at which you visit our Website until you close your browser. Session Cookies are deleted when you close your browser.|
The following first party Cookies may be placed on your computer or device:
|Name of Cookie||Purpose & Type||Provider||Strictly Necessary|
|cfmrk_eucookiebanner||It's a Functionality Cookie used for managing your cookie consent as required by Data Protection Laws.||Fornix Therapy Ltd||Yes|
|XSRF-TOKEN||It's a Session Cookie used for managing the current user session.||Fornix Therapy Ltd||Yes|
Our Website uses analytics services provided by Google. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling Fornix Therapy Ltd to better understand how our Website is used. This, in turn, enables Fornix Therapy Ltd to improve our Website and the products offered through it. You do not have to allow Fornix Therapy Ltd to use these Cookies, however whilst our use of them does not pose any risk to your privacy or your safe use of our Website, it does enable Fornix Therapy Ltd to continually improve our Website, making it a better and more useful experience for you.
The analytics service used by our Website uses analytics Cookies to gather the required information.
The analytics service used by our Website uses the following analytics Cookies:
|Name of Cookie||Purpose & Type||Provider||Type|
|_utmb||Monitors your movement through our website.||Google Analytics||Persistent|
|_utmc||Monitors your movement through our website.||Google Analytics||Persistent|
|_utmz||This cookie stores information about how you arrived at our website, such as keyword, links or search engines.||Google Analytics||Persistent|
|_utma||Stores the number of visits and first visits, in addition to previous visit information.||Google Analytics||Persistent|
|Facebook Pixel||This pixel stores location and demographic data||365 days|
|_hjClosedSurveyInvites||This cookie is set once a visitor interacts with a Survey invitation modal popup. It is used to ensure that the same invite does not reappear if it has already been shown.||Hotjar cookie||365 days|
|_hjDonePolls||This cookie is set once a visitor completes a poll using the Feedback Poll widget. It is used to ensure that the same poll does not re-appear if it has already been filled in.||Hotjar cookie||365 days|
|_hjMinimizedPolls||This cookie is set once a visitor minimizes a Feedback Poll widget. It is used to ensure that the widget stays minimized when the visitor navigates through your site.||Hotjar cookie||365 days|
|_hjDoneTestersWidgets||This cookie is set once a visitor submits their information in the Recruit User Testers widget. It is used to ensure that the same form does not re-appear if it has already been filled in.||Hotjar cookie||365 days|
|_hjMinimizedTestersWidgets||This cookie is set once a visitor minimizes a Recruit User Testers widget. It is used to ensure that the widget stays minimized when the visitor navigates through your site.||Hotjar cookie||365 days|
|_hjIncludedInSample||This session cookie is set to let Hotjar know whether that visitor is included in the sample which is used to generate funnels.||Hotjar cookie||365 days|
|_hjShownFeedbackMessage||Cookie is set when a visitor minimizes or completes Incoming Feedback. This is done so that the Incoming Feedback will load as minimized immediately if they navigate to another page where it is set to show||Hotjar cookie||365 days|
|_hjid||This cookie is set when the customer first lands on a page with the Hotjar script. It is used to persist the random user ID, unique to that site on the browser. This ensures that behaviour in subsequent visits to the same site will be attributed to the same user ID.||Hotjar cookie||365 days|
|hjSiteLang||Cookie is set when a page which supports multiple languages on hotjar.com is visited. This allows us to always load the content in the preferred language when available.||Hotjar cookie||365 days|
Before Cookies are placed on your computer or device, you will be shown a pop-up requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling Fornix Therapy Ltd to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies unless those Cookies are strictly necessary; however certain features of our Website may not function fully or as intended. You will be given the opportunity to allow and/or deny different categories of Cookie that we use
In addition to the controls that we provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all Cookies or only third-party Cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.
The links below provide instructions on how to control Cookies in all mainstream browsers:
Any changes we make to this privacy notice in the future, will be posted on this page of the website and where appropriate, notified to you by email. The updated privacy notice will take effect as soon as it has been updated or otherwise communicated to you.
If you require the wording of a previous version of our Privacy Notice, please contact us at [email protected]
Please keep us informed by writing to [email protected], if your personal information changes during your relationship with us, so that we can keep your data up-to-date.
If you have any concerns about our use of your personal information, you can make a complaint to us at:
You can also complain to the ICO if you are unhappy with how we have used your data.
The ICO’s address is: