Frequently Asked Questions.
Answers to frequently asked questions.
YesMind is a UK based online counselling service, providing quick access to counselling from the location you are most comfortable with.
You can schedule 1-1 sessions with your counsellor. All sessions are 50-minutes long and come with free outside session support.
Your counsellor will become your main point of contact and will always get back to you within 24 hours. If you want quicker responses you can also contact customer support via [email protected]
You can buy 1 session for £45, 3 sessions for £126 and 6 sessions for £240. Changing your counsellor and outside session support is completely free of charge.
We hand-pick less than 10% of the total applicants to become a YesMind counsellor. We look for exceptional written and verbal communication skills, alongside a strong motivation to change peoples lives.
Our UK centric hiring policy helps to avoid time-zone differences, language barriers and creates consistency in our standards. We only accept counsellors who are:
Registered with and audited by the main UK counselling authorities(BACP,BABCP,UKCP, NCS)
Adheres to UK ethical standards
Qualified in the UK
If you are looking to improve your quality of life or mentalwell-being then give YesMind a try. Everyone can make improvements on their physical health and this is no different with mental health. We can all be happier, more confident or less anxious. Counselling is one of the most effective ways to increase your mental health, nothing can compare to one-on-one tailor made advice.
YesMind counsellors can deal with specific areas such as anger, anxiety, career difficulties, depression, grief, insomnia,LGBT issues,low self-esteem, OCD, panic attacks or stress.
YesMind is not right for you if:
You do not have reliable internet access
You think about harming yourself or others
You are under 18 years old
You are in an emergency situation
You are in a crisis
You have a severe mental illness
You have been advised to be in psychiatric care or psychological supervision
You are required to undertake counselling as part of a court order
Refunds are assessed on a case by case basis. If you feel that a refund is justified then please get in touch, we would really appreciate hearing your feedback and will carefully consider your case.
We take privacy and confidentiality extremely seriously. Feel free to use a nickname or false name to identify yourself. An advantage of online counselling is that it is extremely discreet because there is no chance of bumping into someone you know, as is possible with traditional in-person counselling.
Complete confidentiality will be adhered to, with the exception of the following circumstances: the counsellor believes you are a threat to yourself of others, mandated reporting of abuse of children or elders, or you sign an information release form. In these scenarios the counsellor has to raise the issue to the relevant local authorities, and therefore your counsellor will ask you to provide some basic emergency contact details.
If you would like to change counsellor then that is no problem, this can be done quickly, easily and without additional fees.
YesMind works with your desktop computer, laptop, tablet or smartphone.
This is down to personal preference, but we believe online counselling has significant advantages. Some people may prefer to be in the same room as the counsellor, others prefer to do this over video chat, audio call or instant messenger. All our counsellors have significantexperience in in-person counselling, so the quality of counsellors do not differ.
If you schedule a session with your counsellor which you can no longer attend, then we cannot guarantee they will be able to rearrange, as it depends on the rest of their availability. However, we completely understand that schedules and circumstances can change, so we will always try our best to rearrange the session. The earlier you inform your counsellor that you can’t attend your session, the more likely it is they will be able to rearrange it for you.
Yes, you can use YesMind from any location with a good internet connection.